Service Level Agreement (SLA)

Services Level Agreements 

The General Authority of Small and Medium Enterprises, Monsha’at, places its customers’ satisfaction at the top of its priorities, offering a seamless user experience to its users and beneficiaries. The table below outlines the turnaround time for the completion and implementation of these services after filing all required data and providing supporting documents. This does not include the time taken if the service requires the presence of a third party. All customers must adhere to the terms and conditions of each service as described in the E-service Guide.

 

Help and Support.

If you are not satisfied with the e-service provided, do not hesitate to get in touch via the following e-mail: Info@monshaat.gov.sa

 

Table below outlines the response time according to the service type:


 

Turnaround Time for Completing and Implementing the Request

             E-services

 Tomoh Program

 Closing the request within 5-10 days from the date of its submission, according to the program type.

  Training Program

Approval according to the start date of the training program.

 Guiding Program

Approval within 2 business days from the date of submitting the request.

  Consulting Program

Approval within 1 business day from the date of submitting the request.

My Enterprise 360 Program 

Service available immediately

 Mazaya

 

 

  • Service providers:

Response to the request within 15 working days from the date of its submission.

Targeted Enterprises:

Request accepted or rejected within 10 business days from the date of its submission.

 

Tomoh For Franchising 

20 working days through the Franchise Center platform.

Entity and Service Guide 

Approval within 30 business days from the date of submitting the request.

Business Incubators Licensing 

Approval within 30 business days from the date of submitting the request.

Brand Evaluation  7 working days through the Franchise Center platform
The Franchise Licensing Suspension Immediate
Qualification and licensing of franchise brokers 15 working days through the Franchise Center platform
Certificate of Startup Size Immediate 
Enterprises’ Challenges Program 10 working days
Jadeer Service 3 working days
Social Enterprise Accreditation Certification Service 15 working days
Business Atlas Immediate
Displaying trademarks and their franchise opportunities 7 working days
Open Data Immediate 
Supporting Entrepreneurial Projects for Investment Growth and Development Program According to the program schedule
University Startup Capacity Development Program According to the program schedule
Business Camps According to the program schedule
Thakaa Pioneers Program According to the program schedule
Ebtker Annual Award According to the award schedule
The Franchise Manager 7 working days from the date of application submission
Monsha’at Accelerators According to the accelerator schedule
 Thakaa Challenges (Teams) According to the challenge schedule
Innovation Challenges According to the challenge schedule
Innovation Library Immediate
Thakaa Library - in emerging technologies Immediate
Market insights and publications (E-commerce) Immediate
Success stories and case studies (E-commerce) Immediate
Retail sector reports Immediate
Entrepreneurship Funds Immediate
Government Cost Calculator Immediate
Franchise Brokers Guide Immediate
Store Operation Manual Immediate
Innovation System Services Guide Immediate
Step-by-step guide to start E-commerce Immediate
E-commerce Guidelines Immediate
Self-assessment questionnaire Immediate
Interactive Business Innovation Journey Immediate
Investing in innovative enterprises Immediate
Providing spaces for businesses in commercial shopping centers 10 working days
Consultations on emerging technologies (Thakaa experts) Approval in accordance with the consultation session schedule
Thakaa Opportunities  According to the program schedule
Supporting innovators - in emerging technology competitions and challenges According to the program schedule
Setting up and providing shared workspaces 5 working days

View the services statistics reports, click here

 

Do you like the content ?

100% from visitors liked it from 10858 participants.
latest changed date 21 January 2024

Comments and Inquiries

No available comments.